As the saying goes “ERP is bound to fail 60% of the time, partially successful 30% of the time and fully successful only 10% of the time”. The reason is but obvious, it requires existing processes to be changed, the user’s mindset to be changed and it requires the willingness of the top management to boldly effect the changes in their organization. The company begins this journey enthusiastically since the management wants all departments to be integrated, the data flow all across the company to flow seamlessly and at the end of the day the management wants to see all the MIS reports which enables them to course-correct if required, view current profitability, forecast future profitability, find out which strategy is working, which is not etc. But after investing and time, resources and money into the project, after 3 to 6 months the frustration of not being able to make it looms large and then the project is dropped.

To avoid this, you need a partner like EchoFeel who will consult with you and after a few sessions tell you clearly that unless so and so processes are set correctly the ERP is bound to fail. So, you correct those and then we begin the implementation of the ERP. That is the approach we have towards each, and every client and our track record so far has been, you will not believe of 100% success.

A major manufacturing company which had already implemented SAP partially and was frustrated not because SAP was not responsive, it was because their human resources were not willing to support and change.

EchoFeel stepped in, had deep interactions with the stakeholders, convinced them that this was for their own good and how they would benefit by the transparency being provided by the ERP, how their bills could be cleared quickly, how client handling and relationship management with the client would improve drastically, how performers would be rewarded, and non-performers would be highlighted etc.

Once the stakeholders were convinced, we went with their concerns to the top management, and we had a buy-in from them that the concerns would be addressed in a time bound manner.

Then the stage was set for our technical & functional team to come in and we could complete the project in a record amount of time - only 6 months! We implemented module by module and simultaneously trained the staff on how to use each and every feature of the module.

Our approach is “Once you commit, you deliver at all costs!”. If we have made a mistake in pricing a particular project, we accept that, bring it to the notice of the client, if the client pays then fine but otherwise also, we do full justice to the project!